Dear User, Foss Marai eshop ships orders only in Italy.
To be updated on the availability of products abroad, please visit the STORE LOCATOR or fill in the FORM with your data: Foss Marai Customer Care will recall you to give you requested information.
Thank you for your visit.
RETURNS & REFUNDS
Remember that the returns to the FossMarai online shop are only possible up to 14 days from receipt of the goods.
1. Enter the reserved area, declare that you want to return the whole or part of the order, and select the goods to be returned.
Indicate the reason for the return and the IBAN code that will be used for the refund.
2. You can thus check the returns form to print and attach to the package, and see the destination address for the returned goods.
3. Book the courier of your choice and deliver the package containing the printed form to the courier.
4. A FossMarai employee will verify the returned goods and send you an email confirming the return.
5. Within 15 working days you will receive the refund for the amount spent by bank transfer to the bank coordinates indicated in the returns request.
The products returned must not be altered in any way.
The products returned must have all their original labels and must be in the original packaging.