Returns and Refunds

If you choose to cancel or return the purchased products, the goods will be refunded at the price charged at Checkout. Orders for products on reservation may be subject to different conditions that will be communicated by the Customer Service and will not be subject to return or cancellation.

Return Policy

The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with FOSS MARAI S.R.L. UNIPERSONALE or with the Partner without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the purposes of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on FOSS MARAI S.R.L. UNIPERSONALE. The withdrawal may be exercised by the customer, pursuant to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or using the one available at the link: www.fossmaraishop.com/it/my-account-resi.php or by submitting a any other explicit declaration of your decision to withdraw from the contract, to be sent or by letter with return receipt, to Foss Marai SRL UNIPERSONALE, Via Prade, 12 Cap 31049 Valdobbiadene TV, ITALY or by email at customercare@fossmaraishop.com or by fax at +39 0423 900560. The return letter, email or fax must contain the indication of the product and the order number. The burden of proof and delivery costs relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.

Following the correct exercise of the withdrawal, unless FOSS MARAI S.R.L. UNIPERSONALE do not collect the goods directly, the User will have the burden of returning the goods without undue delay and in any case within 14 days from the date on which the User communicated to FOSS MARAI S.R.L. UNIPERSONALE his decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply the document received from FOSS MARAI S.R.L. on the packaging. UNIPERSONALE following the aforementioned withdrawal notice, which already indicates the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid its loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case in which FOSS MARAI S.R.L. UNIPERSONALE has not informed the same about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

FOSS MARAI S.R.L. UNIPERSONALE reserves the right to verify that the good, for which the User is solely responsible pursuant to art. 57 paragraph 2 of the Consumer Code, is in the same state in which it was delivered or that the product has not been altered in its essential and qualitative characteristics and keeps, as far as possible, its original packaging and label. In the event that this is not available, the User will be required to return the product properly packaged, in order to preserve its integrity. FOSS MARAI S.R.L. UNIPERSONALE can refuse to accept a withdrawal for products that have been consumed even partially. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

In any case, it is understood that the right of withdrawal cannot be exercised by the User after the complete supply of the products by FOSS MARAI S.R.L. UNIPERSONALE if the supply itself began with the express agreement of the User and the latter has accepted to lose the right of withdrawal following the full execution of the service by FOSS MARAI S.R.L. UNIPERSONALE.

In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

REFUNDS

Any disbursement of sums by way of reimbursement by FOSS MARAI S.R.L. UNIPERSONALE, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date on which the event that gave rise to the refund occurred and in case of withdrawal, from the day on which the User became aware of the relative exercise. FOSS MARAI S.R.L. UNIPERSONALE will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different payment method. FOSS MARAI S.R.L. UNIPERSONALE will not be required to reimburse delivery costs if the User has expressly chosen a different and more expensive type of delivery than that offered by FOSS MARAI S.R.L. UNIPERSONALE. It is understood that, with the exception of cases in which FOSS MARAI S.R.L. UNIPERSONALE has decided to collect the goods directly, FOSS MARAI S.R.L. UNIPERSONALE may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, whichever occurs first.

Contact our customer service at customercare@fossmaraishop.com for any inquiries relating to the order.

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